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Emotional Intelligence: Corporate Buzzword or Essential Skill?
The phrase “emotional intelligence” (EI) has been enjoying a rapid rise in popularity. In just the last couple of years, publications from Forbes to H
How to Overcome Emotional Intelligence Training Skepticism
The more you examine the research showing the enormous value of emotional intelligence in the workplace, the more it seems as though businesses that n
How Johnson & Johnson Uses Emotional Intelligence Training to Boost Customer Satisfaction
In 2018, Kim Bilyeu learned that one of Johnson & Johnson’s medical device companies had a big problem. Bilyeu, Director for Global Education, heard
Using Emotional Intelligence to Boost Team Performance
Emotional intelligence is a popular topic for managers and leaders in business, but many don’t really know what EI is or how to put it to work. Emotio
Want to Improve Team Productivity? Start by Improving Emotional Intelligence
If you’re worried about team productivity at your company, you’re not alone. Declining worker output is a growing phenomenon, particularly as business
Effective Decision-Making Starts with Regulating Your Emotions
Did you know there’s a 95% correlation between companies that excel at decision making and those with top-tier financial performance? That finding fro
The One Superpower Managers Need to Deliver Effective Feedback that Inspires
The ability to provide effective feedback to employees is a must-have skill in any company. Research published in the Harvard Business Review shows th
Strategies that Work: Managing Emotions in the Workplace
Whether we go to work in a downtown skyscraper or on a laptop flipped open on the dining room table, we bring our emotions with us. Organizational cul
Want to Improve Employee Engagement? Drive Real Engagement with Emotional Intelligence
Business leaders have tended to follow the pack when it comes to employee engagement over the past decade. It’s rare to find a company that hasn’t jum
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